Terms and conditions of use

Terms and Conditions

This Document, through its content, makes available to third-party users the regulation regarding the terms and conditions of use of the website one-two.ro.

The website available at one-two.ro is operated by ONETWO SRL, located at Strada Colonel Ion Enescu 6, Timișoara, Timiș, registered with the Trade Registry under no. J35/1717/2018, tax identification code (CUI) 39383114.

The use of the website (including accessing, browsing, and purchasing products from this site) constitutes an implicit agreement to comply with the terms and conditions stated in this document, with all the effects and consequences arising therefrom.

The administrator of the one-two.ro website reserves the right to modify at any time the content of this agreement, without prior notification of the individuals using it, hereinafter referred to as “Users.” Users will have permanent access to the terms and conditions of service, so they can consult them at any time.

The general terms and conditions will apply to all sales of goods and services carried out by ONETWO SRL through the online store www.one-two.ro, to users.

We recommend that you carefully read all terms and conditions before placing any order on the www.one-two.ro online store.

1. Definitions

Buyer: the natural or legal person placing an Order.
Seller: ONETWO SRL, located at Strada Colonel Ion Enescu 6, Timișoara, Timiș, registered with the Trade Registry under no. J35/1717/2018, tax identification code (CUI) 39383114.
Goods: any product to be supplied by the Seller.
Order: an electronic document that intervenes as a form of communication between the Seller and the Buyer by which the Seller agrees to deliver the Goods, and the Buyer agrees to receive these Goods and pay for them.
Contract: an Order confirmed by the Seller.
Specifications: all the specifications and/or descriptions of the Goods as stated in the Order.
Site: the online store hosted at the web address one-two.ro and its subdomains.
User: any natural person over 18 years of age or any legal entity registered on the Site, who, by completing the account creation process, has given their consent to the specific clauses of the site in the Terms and Conditions section.
Document: Terms and Conditions.
Content:
1. all information on the Site that can be visited, viewed, or otherwise accessed by using electronic equipment;
2. the content of any email sent to Buyers by the Seller by electronic means and/or any other available communication means;
3. any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact information provided by the Buyer or not;
4. information related to the Goods and/or Services and/or prices charged by the Seller for a certain period;
5. information related to the Goods and/or Services and/or the prices charged by a third party with which the Seller has concluded partnership agreements, for a certain period;
6. data concerning the Seller or other privileged data about the Seller.

2. Contractual Documents

By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or email) by which the Seller carries out its commercial operations.
The notification received by the Buyer after placing the Order has the sole purpose of informing and does not represent acceptance of the Order. This notification is made electronically (email) or by phone.
For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If the Seller changes the quantity of Goods and/or Services in the Order, it will inform the Buyer at the email address or telephone number made available to the Seller when placing the Order and will refund the amount paid if applicable.
The Contract is considered concluded between the Seller and the Buyer at the time of receipt by the Buyer, via email and/or SMS, of the dispatch notification of the Order from the Seller.
The Document and the information provided by the Seller on the Site will form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or one of its suppliers for the purchased Goods.

3. Online Sales Policy

Access for placing an Order is permitted to any User/Buyer.
Communication with the Seller can be done through direct interaction with them or through the addresses mentioned in the “contact” section of the Site. The Seller has the freedom to manage the information received without having to provide justification for this.
The Seller may publish on the Site information about Goods and/or Services and/or promotions practiced by it or by any other third party with which the Seller has concluded partnership agreements, within a certain period and while stocks last.
All prices for the Goods and/or Services presented on the Site are expressed in lei (RON) and include VAT.
In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of the Buyer’s card, if the currency of issuance differs from RON. The responsibility for this action lies solely with the Buyer.
All information used to describe the Goods and/or Services available on the Site (static/dynamic images, multimedia presentations, etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively for presentation purposes.

4. Intellectual Property Rights

The Content, as defined above, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text, and/or multimedia content displayed on the Site, is the exclusive property of the Seller, with all rights obtained in this regard, directly or indirectly (through usage and/or publication licenses), being reserved to it.
The Client/Buyer/User is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than that originally intended by the Seller, include any Content outside the Site, remove the Seller’s copyright signs on the Content, as well as participate in the sale, distribution of materials made by reproducing, modifying, or displaying the Content, without the express prior written consent of the Seller.
Any Content to which the Client/Buyer/User has and/or obtains access by any means is subject to the Document if the Content is not accompanied by a specific and valid usage agreement concluded between the Seller and the Client/Buyer/User, and without any implicit or explicit warranty from the Seller regarding that Content.
The Client/Buyer/User may copy, transfer, and/or use Content only for personal or non-commercial purposes, and only if these do not conflict with the provisions of the Document.
If the Seller grants the Client/Buyer/User the right to use specific Content in a manner described in a separate use agreement, which the Client/Buyer/User gains access to following this agreement, this right extends only to that or those contents defined in the agreement, only for as long as those contents are present on the site or for the period defined in the agreement, under the conditions defined, if they exist, and does not represent a contractual commitment from the Seller for that Client/Buyer/User or any other third party who has/obtains access to this transferred content, by any means, and who might be or is harmed in any way by this content, during or after the expiration of the use agreement.
No Content transmitted to the Client, User, or Buyer by any means of communication (electronic, phone, etc.) or obtained by them through access, visiting, and/or viewing does not constitute a contractual obligation of the Seller and/or the Seller’s employee/representative who facilitated the transfer of Content, if it exists, to the respective Content.
Any use of the Content for purposes other than those expressly permitted by this Document or by the use agreement accompanying it, if any, is prohibited.

5. Order

The Client/Buyer can place Orders on the Site by adding the desired Goods and/or Services to the shopping cart, and then completing the Order by making payment through one of the methods indicated. Once a Good/Service is added to the shopping cart, it is available for purchase as long as there is stock available for it. Adding a Good/Service to the shopping cart, without completing the Order, does not result in the registration of an order or the automatic reservation of that Good/Service.
By completing the Order, the Buyer agrees that all the data provided by them, necessary for the purchase process, are correct, complete, and true at the time of placing the Order.
By completing the Order, the Buyer agrees that the Seller may contact them, by any means available/agreed to by the Seller, whenever necessary to contact the Buyer.
The Seller may cancel the Order placed by the Buyer, after prior notification to the Buyer, without any subsequent obligation of either party towards the other and without any party claiming damages, in the following cases:
- the issuing bank of the Buyer’s card does not accept the transaction, in case of online payment;
- the transaction is invalidated by the card processor agreed by the Seller, in case of online payment;
- the data provided by the Client/Buyer on the Site are incomplete and/or incorrect.
The Buyer has the right to withdraw from the Contract, i.e., to return a Good or waive a Service, within 14 calendar days, with a solid reason stated and bearing the shipping costs. Thus, according to Government Emergency Ordinance No. 34/2014, the return period for a Good or waiver of a Service expires 14 days from:
- the day the Buyer acquires physical possession of the last Good – in the case where the Buyer orders multiple products through a single order that will be delivered separately;
- the day the Buyer acquires physical possession of the last Good or the last piece – in the case of delivery of a product consisting of multiple lots or pieces.
If the Buyer decides to withdraw from the Contract, they will be able to fill in the online return form available at if it will exist.
If the Client/Buyer requests withdrawal from the Contract within the legal withdrawal period, they must return the original packaging along with the documents that accompanied the product. If the Order is paid, the Seller will refund the amount within a maximum of 30 (thirty) days from the date the Seller is informed by the Buyer about their decision to withdraw from the Contract. The amount will be returned as follows:
- for Orders paid by bank card -> by refunding the amount to the account from which the payment was made;
The Seller may postpone the refund until it receives the Goods sold or until it receives proof that they have been shipped.
If the Good is returned in a damaged condition (used packaging, missing documents), the Good is considered damaged, and we reserve the right to charge a fee to restore the Good to its original condition, if necessary. We will resend the Good, and the shipping costs will be borne by the Buyer.

6. Data Confidentiality

1. The Seller will keep confidential any information you provide, of any nature. Disclosure of the information provided can only be done under the conditions mentioned in this Document. The data requested on this site are: first name, last name, phone number, address (home/residence), email, company name, company identification details, registered office address, delivery addresses, alternative email address, bank card data, etc.
2. No public statement, promotion, press release, or any other form of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

In accordance with the provisions of the General Data Protection Regulation (EU) No. 679/2016 (the Regulation), regarding the protection of natural persons concerning the processing of personal data and the free movement of such data, we process personal data for legitimate advertising, marketing, and publicity purposes.

The processing of personal data is carried out in compliance with legal requirements and under conditions that ensure security, confidentiality, integrity, availability, transparency, and respect for the rights of the data subjects.
Our employees who process personal data have an explicit confidentiality clause regarding the processing of personal data in their individual employment contracts and job descriptions.
Users are guaranteed the right to information and access to the data that are processed, the right to rectification, the right to restrict processing, the right to erasure, the right to data portability, and the right not to be subject to an individual decision regarding the processing of personal data. Also, users have the right to address the National Supervisory Authority for Personal Data Processing.
By sending information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, in its own interest, any information, ideas, concepts, know-how, or techniques you have sent through the Site.
We do not transfer personal data, except in situations expressly provided by law, and we store personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with the legal provisions in force. We use security methods and technologies, together with policies applied to employees and work procedures, including control procedures, to protect the personal data collected according to the legal provisions in force, ensuring an appropriate level of security to reduce and eliminate the risks that may affect the personal data processed and to maintain the ability to ensure the confidentiality, integrity, and availability of processing systems and services.
Any data security breach will be communicated, within the time limits established by the Document and without undue delay, to all parties involved as indicated by the Document.
If a user registers as a user and creates an account on the one-two.ro website, they are directly responsible for the validity of the data they register on the site, as well as for keeping the password for accessing their account on one-two.ro confidential. Please note that you are directly responsible for the personal data you enter and process on our site; we have no control or means to verify the accuracy of the data entered. In both scenarios—whether as a simple user who has accepted via the contact form to receive a newsletter and other commercial messages from us, or if you create a user account that you manage yourself and use with an ID and password—you expressly agree that your personal data will be recorded in the Seller’s database and kept for the time necessary for the purpose for which the personal data was provided or until you request otherwise in writing. The Seller reserves the right to remove a user from the database at any time or to close a user’s account created on one-two.ro, without prior notice to the user.
The user has the right to use their personal data as they wish on the Site and is directly and solely responsible if they grant access to third parties to their account; in this situation, we are in no way responsible for the security and confidentiality of personal data. In this case, the Seller takes no responsibility for any consequences that may occur.
The user has the right to request changes to their personal data in our database, as well as to request complete removal from our database. To make this possible, the user is required to inform us via email at office@one-two.ro regarding any modifications they wish to make concerning their personal data. The Seller is obliged not to disclose the user’s email address and not to pass it on to third parties unless required by law.
If the user chooses, knowingly or by mistake/ignorance, to publish their own data, making them public and available to third parties, the responsibility lies entirely with the user, with the Seller being exonerated from any liability.
By filling out the registration form on the site, you declare that you agree for your name and personal data to be entered into the Seller’s database (personal data operator no. 28948/2011), which reserves the right to process, publish, use for advertising, marketing, and publicity purposes the above-mentioned information, without any further obligations and payments to you.
The Seller does not encourage spam, does not sell, does not offer, and does not exchange email addresses obtained through this site.
Under Law no. 677/2001, you have the right to access and rectify your data, the right not to be subject to an individual decision, and the right to go to court. You also have the right to oppose the processing of your personal data and to request the deletion of the data. For any unclear issues regarding the exercise of your rights related to using the site and the protection of its use, please contact us through the “Contact” section of the site.
It is essential that your personal data is correct since it is necessary for the smooth running of the entire order process. Your refusal to provide us with this data results in the impossibility of completing any order.
Please notify us as soon as possible if any of the data you have provided on the one-two.ro site is incorrect.
The Seller does not take responsibility for any loss of information that could be caused by malfunctions or errors of the software with which the online store one-two.ro is designed and hosted, and does not guarantee that the site, the server, or emails sent by one-two.ro do not contain viruses.
The commercial relations between the Buyer and the Seller are officially regulated by Government Ordinance 130/2000, regarding consumer protection in concluding and executing distance contracts.

7. Prices and Invoicing

The prices of the Goods displayed on the one-two.ro website include VAT, in accordance with applicable legislation.
The price, payment method, and payment deadline are specified in each Order. The Seller will issue to the Buyer an invoice for the Goods and Services delivered, and the Buyer must provide all the necessary information for issuing the invoice in compliance with the laws in force.
The Seller will send the Buyer the invoice corresponding to the Order that includes Goods sold on the Site.
For proper communication of the invoice related to the Order, it is the Buyer’s responsibility to update, whenever necessary, the data in their Account and to access the information and documents related to each Order in the Account.
By sending the Order, the Buyer agrees to receive the invoices electronically, at the email address mentioned in their Account.
If you choose to pay cash on delivery, you can pay the agent delivering the products. For more details on payment, please visit the “Frequently Asked Questions” page.

8. Available Payment Methods

Payment for products ordered from the one-two.ro website can be made as follows:
- in advance, online by card. The transaction will be processed by NETOPIA Payments, https://www.mobilpay.ro/public/, the company through which online payments are made in Romania. We guarantee a full refund of the money if the order is not completed. The transaction will appear on the customer’s card statement with the name ONETWO SRL.
Guarantee of the online card payment service:
- You can pay online with your personal card or your company’s card under full security conditions. The cards accepted for payment are those issued under the VISA (Classic and Electron) and MASTERCARD (including Maestro if they have a CVV2/CVC2 code) brands.
- No additional commission is charged for transactions.
- Card data processing is done exclusively on NETOPIA Payments’ servers. Your information’s security is guaranteed by the fact that NETOPIA Payments does not store your confidential card data but sends it in encrypted form over a secure connection to the processing bank. In this way, your information is safe. Regardless of the currency you have in your account, transactions are made in lei (RON), at your bank’s exchange rate.

9. Shipping Methods

The Seller undertakes to ship the Goods to the Buyer via door-to-door courier service. At the time of handing over the Goods to the courier service with which it collaborates, the Seller is discharged of the risks and responsibilities associated with the Goods. The Seller will properly package the Goods and will ensure the transmission of the accompanying documents.
The Seller will deliver Goods on the territory of Romania.
one-two.ro provides the following delivery methods:
- Delivery in Timișoara and surrounding areas (Dumbrăvița, Giarmata Vii, and Giroc) within a maximum of 48 hours from the order
- Courier: 1-4 days
The shipping cost is displayed at Checkout and is calculated according to the weight of the package.

IMPORTANT: The displayed shipping cost is for information purposes only and may change. The one-two.ro customer will be informed before the package is shipped about any changes in the shipping cost.

IMPORTANT: In busy months in terms of traffic and online sales determined by various campaigns or Religious Holidays, small delays may occur (between 1 and 3 days).

IMPORTANT: Orders outside the courier’s coverage area may incur an additional shipping fee between 15 and 50 RON (depending on the number of extra kilometers).

10. Order Acceptance and Return of Goods

Acceptance will be made when the Goods comply with the Specifications stated in the Order. If the Buyer discovers that the delivered Goods do not comply with the Specifications, the Seller will bring the Goods into conformity. Also, for the products sold and delivered by the Seller through the one-two.ro online store...
The Buyer benefits from a 30-day return policy for the Goods.
The Seller accepts the return of any Good, provided that the returned Good is not damaged, shows no signs of use, and is returned in its original, undamaged packaging, along with all included documents. If the product has damaged packaging or no packaging at all, the product can no longer be returned. If you wish to return a product, you must send us a notice by email.
The return shipping costs will be fully borne by the Buyer, and the refund of the product value will be made within 30 days from receipt of the Good by the Seller.

11. Returns

For orders paid by card, the amount will be refunded to the same card used for the transaction, within a maximum of 30 days from the acceptance of the return. For orders paid cash on delivery to the courier company or the in-house delivery service, the Buyer will be contacted by phone or email to provide a bank account for the deposit of the amount related to the returned order, or they can get the money back in person, in cash, at the Seller’s headquarters.

12. Disputes and Final Provisions

By using the one-two.ro website, the customer agrees that the Terms and Conditions listed above are in accordance with the Romanian laws in force.
Any other issue caused by the products and services presented on one-two.ro and not already addressed by any article in this document will be resolved amicably within a maximum of 30 working days from the date the problem is notified in writing by the user. If you have a problem related to an order that cannot be solved with the person you are talking to, you can contact the company’s Administrator for a free consultation at office@one-two.ro.
If any other issue related to the Goods offered by the Seller is not covered in the articles of this document, it will be resolved amicably within 30 working days from the date the problem is notified in writing. If this resolution is not possible, the conflict will be settled in the court of law in the locality where the Seller has its headquarters.

NOTE: Most of the products sold on one-two.ro are unpasteurized. Please take care of them! Always keep them chilled during storage.